Payment and Delivery
SHIPPING, SHIPPING COSTS
Which countries do you ship to?
We ship only to the following European countries:
How can I follow my order?
Tracking is provided for all shipments, and is sent to the customer's email address after the package has been delivered to the courier company.
For each shipment, we provide a link via email, which you will receive within 1-3 days after placing your order. You will find a tracking option on the website of the courier company.
If you do not receive the tracking number within 1-3 days, please check your spam.
What are the delivery costs?
The delivery is free.
What is the delivery time?
Within the EU, the average delivery time is 4-5 working days, but you will receive your order within 14 days. (The delivery times are for information purposes only, may actually differ.)
What delivery partners do you use?
Why can't I choose a delivery partner?
We work with several different delivery partners so we always choose the one that suits you best.
Is there an option for express delivery?
Unfortunately we are unable to deliver your order as an express package.
How can I change the delivery address?
If you find an error in your personal data after placing an order (e.g. the delivery address) please let us know by email within 1 hour, in which case the delivery address can still be changed.
When completing an order the delivery will be made to the specified delivery address.
Please double check and enter your delivery details correctly, as we are unable to change the delivery address for packages already in transit.
What should I do if I’m not at home during the delivery?
Please provide a delivery address where the courier can deliver the package. If the courier is unable to complete the delivery because no one is present at this address, you will receive a receiving slip and you’ll be asked to contact the courier partner directly to arrange another delivery.
If you don’t get in touch with the courier company within 2 days of receiving the slip, the package will be returned to the depot and a delivery fee will be charged for this order.
Once the package is delivered the risk of damage or loss of products rests with the recipient.
What do I need to know about customs?
Ordering from outside the EU may incur additional costs (Customs, VAT).
All customs duties and additional costs are the responsibility of the buyer.
In what currency are the prices indicated on the website?
All prices are indicated in Euro.
I need the invoice. When and how do I get it?
All invoices are issued electronically, and they’ll be sent to the email address provided for your order within 5 working days of receiving payment.
What payment options are available?
- Bank transfer: In case of advance money transfer, you must transfer the purchase price of the product(s) and the delivery fee to our account. We’ll deliver your order as soon as possible. After that you no longer have any payment obligations.
Beneficiary: DWAY HANDEL UND REISEN UG, HAFTUNGSBESCHRÄNKT
Iban: DE02 4765 0130 1010 0617 84
BIC or BLZ: WELADE3LXXX
In the notification field please (only) indicate the order number. Failure to do so or indicating more data may result in the delay of the execution of the order.
- Revolut online credit card payment: Visa, Mastercard